BengalSeva is an advanced, technology-driven multi-sector platform established with the core vision of digitally empowering local merchants, independent service professionals, neighborhood clinics, logistics drivers, and micro-entrepreneurs across India. By bridging the digital divide, SearchKaro connects consumers with trusted local businesses in real time.

1. What We Do

We operate as a unified platform bridging four critical everyday economic sectors:

2. Trust, Safety & Quality Architecture

Unlike unverified directories, every transaction and listing on BengalSeva is governed by rigorous safety protocols:

• Merchant KYC & Verification: Business owners must verify their trade licenses, tax proofs, and store addresses before receiving the verified merchant badge.
• Secret 4-Digit Doorstep OTP: For on-site home repairs (AC technicians, plumbers, electricians), a confidential OTP is provided to the customer. The job cannot be marked finished until the customer validates the OTP after physical inspection.
• Escrow-Grade Commission Settlements: Customer payments are held securely and only disbursed to vendors once deliveries or appointments are fulfilled satisfactorily.
• Anti-Spam Grievance Desk: An administrative mediation desk actively reviews disputes, cancellations, and refund claims within 24 to 48 hours.

3. Corporate Ethics & Compliance

BengalSeva operates in full compliance with the Information Technology Act (2000), Consumer Protection (E-Commerce) Rules (2020), and the Digital Personal Data Protection Act (DPDPA 2023) of India.