These Terms and Conditions constitute a legally binding agreement between you (the "User", "Customer", or "Merchant") and BengalSeva governing your access to and use of the website, applications, and connected services.

1. Nature of the Platform

BengalSeva operates as an electronic intermediary and technology aggregator under Section 79 of the Information Technology Act, 2000. We connect consumers with independent service providers, neighborhood merchants, doctors, tax consultants, and transportation drivers. We do not manufacture physical goods or directly operate vehicle fleets.

2. User Account Security

When registering an account, you must provide accurate and verifiable information. You are solely responsible for maintaining the confidentiality of your credentials. You agree to notify us immediately of any unauthorized use of your account.

3. Doorstep Services & Secret Security OTP

For home repairs and on-site technical services (AC maintenance, plumbing, electrical, carpentry), our platform generates a unique, single-use 4-digit security OTP. Customers are explicitly instructed to withhold this OTP until the technician has completely finished the agreed work to the customer's satisfaction. Sharing the OTP authorizes our automated system to release payment and mark the job as delivered.

4. RideNow Mobility Guidelines

Passengers and independent drivers on the RideNow mobility platform must conduct themselves professionally and comply with the Motor Vehicles Act. Fares are computed via algorithmic calculation using baseline fares, distance covered, and trip duration. Users may cancel rides without penalty prior to driver arrival, subject to platform fair-use limits.

5. Utility Bill Payments & Telecom Recharges

Recharges and utility bill payments are processed via third-party telecom operators and BBPS switches. While we provide automated retry mechanisms, BengalSeva is not liable for telecom network downtimes, incorrect mobile numbers entered by the user, or delayed circle updates.

6. Intellectual Property & Commercial Use

All trademarks, interface designs, logos, software codes, and algorithms on BengalSeva are the exclusive intellectual property of our company. Unauthorized reverse-engineering, data scraping, or re-distribution is strictly prohibited.

7. Limitation of Liability & Governing Law

To the maximum extent permitted by law, BengalSeva shall not be liable for any indirect, incidental, or consequential damages resulting from merchant service defects. These terms are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.