This Shipping & Delivery Policy applies to all physical goods, retail merchandise, and products purchased through the BengalSeva marketplace.

1. Logistics Partners & Service Coverage

Physical orders are dispatched through verified merchant fulfillment centers and shipped via licensed 3PL courier logistics networks, including Shiprocket Express, Delhivery Direct, Shadowfax, and Blue Dart. We service domestic pincodes across India subject to courier serviceable routes.

2. Order Dispatch & Delivery Timelines

• Dispatch Timeline: Verified merchants pack and manifest orders within 24 to 48 business hours of payment confirmation.
• Intra-City / Local Deliveries: Delivered within 1 to 2 business days.
• Regional & Interstate Shipments: Delivered within 2 to 4 business days for metro cities, and 4 to 7 business days for tier-2/tier-3 destinations.

3. Shipping Fees & Free Delivery Threshold

Shipping charges are computed transparently based on total cart value:

• Standard Shipping: A flat delivery fee of ₹50.00 applies to standard orders.
• Free Delivery Offer: Orders with a combined cart subtotal exceeding ₹500.00 qualify for 100% FREE Delivery automatically at checkout.

4. Real-Time Tracking & AWB Assignment

Once your parcel is handed over to the courier logistics partner, an Air Waybill (AWB) tracking number is generated. You can track your shipment live at any time through the "Live Track" button on your receipt or from your Customer Dashboard.

5. Transit Damage or Lost Shipments

In the rare event that a package is lost in transit or arrives in tampered condition, refuse delivery or contact our support team within 48 hours for immediate investigation and full reimbursement.